Usama Bin Ishaq

Meet Usama from Rahim Yar Khan.

Usama Bin Ishaq is an IT Operations and Asset Management professional with over a decade of experience managing enterprise IT environments. His career spans diverse industries including FMCG, manufacturing, healthcare, and technology, where he has consistently delivered robust IT solutions.

Currently, he serves in IT Asset Management at Unilever, overseeing hardware and software assets, Windows 11 deployments, and ServiceNow ITIL operations. He manages end-user support and complex IT workflows across multiple plant sites, ensuring operational efficiency and compliance.

His technical expertise includes:

• Microsoft Azure and Active Directory
• Microsoft Intune and Autopilot
• Citrix Workspace
• ServiceNow
• Aternity and Zscaler

Beyond core infrastructure, Usama specializes in intelligent automation. He has developed custom workflows using Microsoft Power Apps and Power Automate to streamline daily IT operations, support processes, and workplace services, significantly reducing manual effort.

Prior to his current role, he spent four years at Unilever’s Business Support Centre providing Tier-2 support across Azure, Active Directory, and Citrix. His earlier experience includes IT systems management at The Indus Hospital and ERP support at Reckitt Benckiser, showcasing his versatility in enterprise environments.

With a background in Computer Science and Electronics and certifications in AWS, Fortinet, and NAKIVO, Usama combines deep technical knowledge with strategic automation. Pakistan Ki Shaan proudly recognizes Usama Bin Ishaq for his contributions to enterprise IT operations, intelligent automation, and technology infrastructure.